Refunds and Cancellation

What you buy#

• You buy prepaid credit for the Wity API from AlphaNimble Technologies LLP, in whole US dollars from $5 to $5,000, by card through Razorpay.
• Credit is a digital service. Nothing is shipped. It is added to your balance as soon as the payment is confirmed, usually within seconds, and you can see it on the console's Billing page.
• Each call is charged for its input tokens at the rates on our pricing page. Failed calls are not charged.

Free sign-up credit#

Every new account gets $5 of free credit, which expires 48 hours after sign-up. It has no cash value and cannot be refunded, transferred or exchanged. It is spent before any credit you buy.

Purchased credit#

Credit you buy does not expire while your account is open. Because it is delivered at once and can be used straight away, it is non-refundable, except in these cases:

• You were charged a different amount from the one you chose.
• You were charged more than once for the same top-up.
• Your payment was taken, but the credit did not appear in your balance and we cannot add it.
• We discontinue the Wity API. We then refund the credit you bought and have not used.
• The law that applies to you requires a refund.

Wrong usage charges#

If a call was charged when it should not have been, or charged the wrong amount, tell us within 30 days. We check it against our records and, if we got it wrong, add the difference back to your balance as credit.

Cancellation#

• There is no subscription or minimum term. You can stop using Wity at any time and nothing more is charged.
• A top-up cannot be cancelled once the payment is confirmed, because the credit is already in your balance.
• If you close your account, unused purchased credit is not refunded, except in the cases above. Please use it up or tell us before you close.
• If we suspend or close your account because you broke our Terms of Use, unused credit is not refunded.

How to ask for a refund#

• For a billing error, such as a wrong amount, a duplicate charge or credit that did not appear, email info@alphanimble.com from the address on your account within 30 days of the payment. Include the payment date, the amount and the Razorpay payment ID from your receipt.
• If we discontinue the Wity API, you do not need to ask. We will email you about refunding the credit you bought and have not used.
• We reply within 7 working days.
• Approved refunds go back to the original payment method through Razorpay, usually within 6 to 8 days. Your bank may take longer to show it.
• We refund the amount you paid in US dollars. We cannot refund currency conversion or other fees your bank charged.

Chargebacks#

Please contact us before you dispute a payment with your bank. Most problems are faster to fix directly. If a chargeback is opened, we may suspend the account until it is resolved, and credit from the disputed payment is removed from the balance.

Buying through another platform#

If you use Wity through a platform such as an API marketplace, you pay that platform, not us. Its own refund policy applies, so please contact it directly.

Contact#

AlphaNimble Technologies LLP, No 114/1, 5th Floor, Sai Complex, Mahatma Gandhi Road, Ashok Nagar, Bengaluru, Karnataka 560001, India. Email info@alphanimble.com.

Questions about this page? Write to info@alphanimble.com.